Use case · car dealer
Chatbot for car dealerships — inventory, financing options, service appointments — without binding promises
The problem
Sales-floor reps spend a large share of their day on inventory-availability calls: 'Do you still have the white sedan from the listing portal?', 'When can I test-drive?', 'Do you take my old hatchback in trade?'. By the time the rep returns from another customer, the lead has gone to a competitor.
How Mignuti Chatbot solves it
Mignuti Chatbot connects to your inventory-feed (mobile.de XML, autoscout24, your DMS) and answers '24/7' inventory-questions: 'Yes, the 320d is still available, 38k km, €18,900, here's the link'. Lead-Capture for test-drives. Trade-in-Anfragen via lead-form (license-plate + km + year). NO price-negotiations or financing-commitments — those route to 'please come in for a test-drive'.
Example questions
- Do you still have the silver A4 with under 50k km?
- Can I test-drive on Saturday morning?
- What financing options do you offer?
- Do you take a 2018 Golf in trade?
- Is winter-tire change included in service?
- Are you authorized service for VW?
FAQ
How does the bot stay current with our inventory?
Two options: (1) Native integration with mobile.de XML or autoscout24 (re-sync hourly). (2) Webhook from your DMS (CARL, AUTOonline, ASA Network) on every inventory-change. The bot's knowledge-base auto-updates — no manual upload needed.
Can the bot give a binding price quote?
Quotes from your published list-price are factual statements, not binding. The bot disclaims: 'Endpreis nach persönlichem Gespräch + Inspektion deines Trade-In-Fahrzeugs.' (final price after personal meeting + inspection of your trade-in). Avoids §145 BGB Bindung an Angebot risk.
What about Fernabsatz-Recht for online car sales?
If the customer signs the contract online (Fernabsatz), §312g BGB grants 14-day-revocation. If they come into the showroom and sign there (Praesenzgeschäft), no revocation. The bot's role is lead-capture only — actual contract-signing happens face-to-face. We strongly recommend keeping it that way.