Use case · fitness studio
Chatbot for fitness studios — membership tiers, opening hours, course schedules, trial passes
The problem
Reception spends a big chunk of the day on the phone with the same questions: 'How much is membership?', 'Can I bring a guest?', 'When is Yoga on Tuesdays?'. Trainers and check-in staff lose face-time with members. Trial-pass leads drop off because nobody answers their evening WhatsApp question.
How Mignuti Chatbot solves it
Upload tariff-PDFs, course-schedule (Excel/CSV), house-rules. Mignuti Chatbot answers 24/7 in 12 languages. Lead-Capture for trial-pass requests. Direct integration via webhook with Magicline / Aidoo / Sport-Norm membership systems. 'Powered by Mignuti Chatbot'-Badge supports referral discounts.
Example questions
- How much is monthly membership?
- Can I freeze my membership for a vacation?
- When is Spinning class?
- Do you have a sauna?
- Is there a child-care during workouts?
- How long is the minimum contract?
FAQ
Can the bot upsell or close membership contracts directly?
v1.0: bot generates a personalized quote (based on tier-PDFs you upload), captures contact + preferred-tier + start-date, forwards to your sales-Inbox. Closing happens face-to-face per Fernabsatz-Widerrufsrecht §312g BGB (14-day-revocation window for online contracts is a legal complication; on-site closing avoids it).
Does it work with our existing membership system?
Webhook-API delivers structured lead-payloads (name, email, tier-interest, source-UTM) to any HTTP-endpoint. Native integrations with Magicline, Aidoo and Sport-Norm are on the v0.5 roadmap. Until then: any team that handles webhooks (most modern systems) is wired in 30 minutes.
What about minors signing up?
The bot collects DOB during lead-capture and routes anyone under 18 to 'parental signature required — please come in with a parent'. Minderjährigen-Compliance per BGB §107 ist im System-Prompt verankert.