Use case · hospitality
Chatbot for hotels & restaurants — bookings, rooms, menu, directions — in your guest's language
The problem
Front desk fields the same questions in five languages: 'Do you have a free room next weekend?', 'Is the spa included?', 'What's on the menu tonight?'. Reservations drop because nobody answers email at 11 pm — when guests are actually planning.
How Mignuti Chatbot solves it
Upload room descriptions + price-list + menu PDFs + house-rules. Mignuti Chatbot answers 24/7 in 12 languages with native-quality translation. Guests see prices in their currency, opening hours in their timezone, the menu in their dietary preference. Direct booking lead-capture forwards to your PMS via webhook.
Example questions
- Do you have a double room available next weekend?
- Is breakfast included?
- What time is check-in?
- Do you have vegan options on the menu tonight?
- How far is the train station?
- Is your pool heated?
FAQ
Can the bot make a real reservation?
It collects name + dates + party-size + contact and pushes the request to your PMS (Mews, Apaleo, Cloudbeds via webhook) or to your reception inbox via Slack/email. Direct payment + room-locking is on the v1.5 roadmap.
Will the bot promise availability we don't have?
No — the system prompt is set to never make binding price or availability statements without final confirmation by reception. Bot says: 'Looks available, our reception will confirm within 1 hour.'
Can the bot show menu with allergens?
Yes if your menu PDF contains the allergen labels. The bot is instructed to NEVER guess allergens not explicitly listed — for safety it routes 'is the chocolate cake gluten-free?' to 'please ask kitchen directly' if not in the source.