Use case · dental
Chatbot for dental practices — terminology, costs, appointment requests — without giving diagnoses
The problem
Receptionists answer the same five questions all day: 'Do you accept my insurance?', 'How much is a professional cleaning?', 'When is the next free appointment?'. Patient calls drown out actual treatment work.
How Mignuti Chatbot solves it
Upload your service-list, opening-hours and FAQ. Mignuti Chatbot answers 24/7 in 12 languages. Built-in guardrails refuse anything that looks like medical advice (Heilmittelwerbegesetz §3, Berufsordnung). All clinical questions route to 'please book an appointment'.
Example questions
- How much does a professional cleaning cost?
- Do you accept TK / AOK / Barmer?
- When is your next free appointment?
- Do you have parking?
- Are you open Saturdays?
- Do you do clear aligners?
FAQ
Can the bot give medical advice?
No — and this is enforced. The bot is configured with content-policy keywords (pain, symptom, diagnosis, medication) that route to 'please book an appointment'. Heilmittelwerbegesetz and Berufsordnung der Landeszahnärztekammer compliance is built into the system prompt.
Can patients book an appointment through the chat?
Not directly in v1.0 — the bot collects name + preferred slot + contact and forwards to your reception via Slack/email/webhook. Direct calendar integration (Doctolib, Jameda) is on the roadmap.
What about insurance question accuracy?
Tell the bot via your knowledge-base: 'We accept TK, AOK, Barmer, DAK, Techniker, plus all private. Some treatments require pre-approval — please call.' The bot will quote your text verbatim, never invent insurance details.