Use case · law firm
Chatbot for law firms — opening hours, fee tables, document checklists — without legal advice
The problem
Paralegals lose a notable share of their day to repetitive intake calls: 'How much does an initial consultation cost?', 'Do you handle traffic-court matters?', 'What documents should I bring?'. Worse, accidental legal advice over phone creates §43a BRAO liability — every paralegal-utterance is a risk.
How Mignuti Chatbot solves it
Upload your fee schedule (RVG-Tabelle), case-areas, document-checklists. Mignuti Chatbot answers 24/7 in 12 languages and is hard-blocked from giving anything that resembles legal advice (Rechtsdienstleistungsgesetz §3 + Berufsordnung §43a BRAO baked into the system prompt). All substantive questions route to 'please book a consultation'. Lead-Capture for hot prospects.
Example questions
- How much is an initial consultation?
- Do you handle traffic-court cases?
- What documents should I bring to the first appointment?
- Are you available Saturdays?
- Do you offer English-language consultations?
- How long does a divorce case take on average?
FAQ
Can the bot give legal advice?
No — and this is enforced. The system prompt blocks any answer that constitutes Rechtsdienstleistung per RDG §3. Substantive questions ('Will I win?', 'Is this contract valid?', 'Should I sign?') route to 'please book a consultation'. The vertical template ships with content-policy keywords (judgment, claim, lawsuit, contract review) pre-configured.
What about §43a BRAO confidentiality?
Conversations are never used for LLM training. PII redaction (Presidio) strips names, addresses, case numbers before any AI call and any logging. Platform data stays EU-only (Frankfurt); AI responses run via Anthropic (USA, EU-US DPF + EU SCCs). DPA per Art. 28 GDPR with TOMs is downloadable in the dashboard.
Can the bot handle conflicting-mandate intake?
Yes — bot collects opponent name + case-type + relationship via lead-form, your reception runs the Mandantenkonflikt-Check before scheduling. Bot never schedules directly to avoid §43a-BRAO conflicts.