Use case · ecommerce
E-commerce chatbot that actually converts — not just deflects support tickets
The problem
Online-shop owners lose revenue when buyers have a question at 10 PM: 'Does this fit size L?', 'Is my country shipped?', 'Can I pay with PayPal?'. Without an answer, they close the tab.
How Mignuti Chatbot solves it
Upload your FAQ + size-guide + shipping-table. Mignuti Chatbot answers instantly, in the user's language, and escalates hot buyers to Slack. Export transcripts as CSV to see what buyers ask most.
Example questions
- Do you ship to Switzerland?
- How long does delivery take?
- What's your return policy?
- Does size M fit someone who's 1.80 m?
- Which payment methods are accepted?
FAQ
Does it integrate with Shopify / WooCommerce?
Yes. We ship a Shopify app and a WordPress plugin. Adds a single <script> tag to every page automatically.
How much does it cost per message?
Plans scale with messages per month, from a small Starter tier up to Pro. Fair overage handling with a hard cap prevents runaway bills. Pricing is on request — contact us for a quote matched to your volume.
Can we identify buyer intent automatically?
Yes. Mignuti Chatbot classifies every conversation into intents like 'buying_intent', 'price_question', 'ready_to_buy' and assigns a lead score 0-100.